Dining
- How do I make reservations at a restaurant?
- When is the best time to eat lunch?
- In previous seasons, I had to leave after 45 minutes? Does that still stand?
- I want to have lunch with a big group. Is it okay if I save a bunch of tables?
- Do I need a reservation to have lunch on mountain?
- Do I get my Epic Mountain Rewards at your restaurants?
Rentals and Retail
- Where can I get my skis or board tuned?
- Do you rent ski clothes?
- Do you sell skis and snowboards?
- Where is the closest retail outlet?
- Where should I return my rentals?
- Where do I pick up rentals?
Ski and Ride School
- Is there a non-skier viewing area for ski school?
- Do you have Spanish speaking ski & ride instructors?
- How can I cancel my ski school lesson?
- I need to change the date of my ski school lesson. How can I do that?
- I am not seeing availability online for the lesson I want to book. Is there a waiting list we can be added to?
- Where can lessons be viewed and booked for Hidden Valley?
Lift Tickets
- Is my lift ticket transferable?
- When can I use my lift ticket?
- Where can I ski on my lift ticket?
- What benefits are included with my lift ticket?
- Do you offer discounts for the military?
- Is my lift ticket transferable to my friend or family member?
On the Mountain
- Are there any medical facilities or first aid stations easily accessible on the mountain?
- Where can I view mountain cams?
- Do you allow dogs on the gondola?
- Do you allow service animals?
- Why are some trails groomed and other not?
- Which base areas are open?
Arriving on the Mountain
Lodging and Transportation
- Do you provide over-night ski storage?
- How close is their hotel?
- Can I bring my pet?
- Where's the best place to stay in-resort?
- How do I find ski in/ski out lodging?
- What transportation options exist within the resort?
Planning Your Visit
- Where do I search online or call to review my vacation plans?
- Where can lift tickets for <resort> be purchased?
- Where can I pick up my season pass?
- When does your resort plan on opening for the winter?
- Do you offer an early bird "First-Tracks" Program?
- Is childcare offered? How can I make a reservation?
FAQ
- Can we access the resort before it opens?
- To reinstate a pulled pass, who do I contact for safety school?
- What ADA accommodations do you have in place?
- Where can vendors send invoices?
- Can I access the resort for hiking, biking, etc. when the resort is closed?
- Where do I return my employee uniform?